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How do I return or exchange an item?
We want you to be fully satisfied with your purchase. SwimmersMall.com will gladly accept returns and exchanges within 30 days of the shipment date. Merchandise must be returned in its original, unused condition, including all original tags. All packages must be returned prepaid; we cannot accept C.O.D. deliveries. We recommend sending your items back via a traceable method for your protection. Please follow our Return Authorization (RA) process for an RA Number to include with your package.
I want to exchange my item, but it was a gift. How can I do this?
If you receive a return authorization number, return instructions will be emailed to the email address used to place the order. Please write us a note including the product code, name, or SKU as well as size and color (if applicable) of what you would like to exchange for, and we will ship your exchange without charging you a shipping fee. Please remember that we can only process a refund back to the original card used to purchase the items.
When will I receive my exchange?
As soon as we process your return package, we will credit your account and place a new order for your requested exchange with Free Exchange Ground Shipping.
Is there an exchange shipping fee?
No. Since you pay the cost of shipping back your purchase, we will cover the cost of shipping out your exchange via our Ground service. This offer excludes the remote states of Alaska and Hawaii.
How do I know if my item is eligible for return?
We gladly accept returns within 30 days of ship date. All items must be in original, unused condition (i.e. have not been worn in the water) and retain all original tags and packaging.
How long will it take to receive my refund?
Credits usually take 7-10 business days from the time we receive your item(s).
What's the best way to ship back my return?
You are responsible for making sure that we receive your return. We strongly recommend for your safety that you insure your package or use a traceable method such as UPS, FedEx or USPS. Please write your RA number on the outside of your package.
Are Shipping Fees Refundable?
Shipping fees are non-refundable in the event of a Return or Exchange. However, your exchange items may be eligible for free exchange shipping (see above.) In the event that your order was shipped for Free, but returns were made which dropped your total charge to below the required $75, a $5.99 shipping fee will be deducted from your refund.
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Has my order shipped? And/or How do I track my order??
Click the "My Account" link located at the top of every page of our site to enter our account management page. Once there, click the “Review orders / track packages” link located in the My Orders section. From there, a simple pull-down menu will allow you to view and track previous orders swiftly and easily!
How do I change quantities or cancel an item in my order?
Because we begin processing your order as soon as it is placed, it is not possible to add or remove items for an order once the Place Order button has been clicked. If you need to alter an existing order, please contact us and we will happily assist you. Please note that if we are able to intercept your order before it ships, changing it may require the cancellation and re-placement of the order, which could delay the shipping of your package.
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
Click the “My Account” link located at the top of every page of our site. If your order displays a Tracking Number, you may check with the courier service (USPS, DHL or UPS) to confirm that your packages were delivered. If your packages show a status of "Delivered", please contact us at customer service for further assistance.
An item is missing from my shipment.
If you have ordered an item which ships from another location (custom items and deck equipment are two common examples) it will be shipped separately. If all of your invoiced items shipped from our warehouse and what you have received does not match your packing list, please contact our customer service center so that we may assist you.
My product is missing parts.
Please check the item description on our website for an account of any special parts or pamphlets which should be included with your item. If they are missing, please contact customer service and we will investigate.
What is a backorder?
A backorder occurs when an item has recently and unexpectedly run out of stock. To ensure that you receive your order in a timely fashion, we may cancel any backordered items from your order and refund you fully for those items. Please contact customer service for more details.
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What are your shipping options and fees?
Click here to see our shipping options and fees.
When will my order ship and what are my shipping charges?
All orders received by 12:00 p.m. (noon), CST, M-F, are typically shipped the same day. Orders placed after 12:00pm will ship the next business day. Please check the item description of the particular product you are ordering for more specific information on its shipping time. Certain items, such as custom orders or deck equipment, cannot be expedited.
How do I calculate my delivery time?
To calculate your delivery time, start from the business day after your expected ship date. (For example, if your package ships on Monday, Tuesday will be the first day of transit. If your package ships on Friday, Monday will be the first day of transit, and so on.) An order with expedited shipping that is assigned a tracking number on Monday will arrive by Friday, the fourth business day.
Do you ship to my country?
Yes, we ship anywhere in the world with a legitimate address.
How do I track my shipment?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order. When your order ships, a shipping confirmation email will also be sent to you with instructions on how to track your package.
When will I get my order?
We ship most orders from our warehouse in Illinois. Most customers who select standard shipping receive their orders in 5 business days or less, depending upon your proximity to our location. Please allow for weekends and holidays when calculating your ship time, and remember that the day your order is shipped does not factor into the time in transit.
How do I receive Free Shipping?
If your order total exceeds $75 before taxes and/or shipping fees are accounted for, you should be able to select the Free Super Saver Shipping option from the Shipping Method pull-down menu (within the continental United States only). If it is not available and your order total exceeds the required sum, please contact our customer service center.
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What are my payment choices?
We accept Visa, MasterCard, American Express and Discover. We are unable to accept checks, money orders, purchase orders, or cash at this time.
How do I buy/redeem a SwimmersMall.com online Gift Certificates?
To purchase a gift card for someone, click here. If you are the recipient of a gift card and would like to redeem your gift card you must log in, generate products into the cart and use the online code provided for you to redeem your gift certificate. You do not have to use the whole balance at once.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the left of our website, (2) type a keyword into the Search box, (3) use the pull-down menu labeled Shop by Brand to locate products by brand. If you have any trouble locating a product, feel free to contact customer service for assistance..
How do I know which size to order?
Please take the necessary measurement and compare them to the sizing chart. A link to the sizing chart is located at the bottom of every page of our website and below the "Add to Cart" for every item. Sizes vary by brand and are guidelines only; an exchange may be necessary for you to find the perfect fit. While we are happy to help you interpret the size charts, please remember that return shipping is always your responsibility. We will gladly ship your exchange with Free Exchange Ground Shipping.
Can I change my order once it has been placed?
We ship all orders as soon as possible, so please be aware that once you click the Place Order button your order cannot be changed. If a change needs to be made to your order, you will need to contact us so that we may cancel your order and replace it with a corrected one, provided that it has not yet shipped out.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money! We will price match any legitimate* non-auction website that offers the same item (including size and color) for a lower price.
* The legitimacy of a website will be determined at the discretion of our representatives.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
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What is your return policy?
We want you to be fully satisfied with your purchase. SwimmersMall.com will gladly accept returns and exchanges within 30 days of the shipment date. Merchandise must be returned in its original, unused condition (i.e., has not been used in water), including all original tags and packaging. You will be responsible for the cost of shipping the item back to us, but your exchange shipping will be waived unless you are a resident of Alaska/Hawaii. Please follow our Return Authorization (RA) process for an RA Number to include with your package.
Do I have to pay sales tax?
Orders destined for outside of Illinois are not subject to sales tax. IL residents must pay sales tax of 7.75% on their order.
Do you have a retail location?
We do not currently maintain a retail store.
Can I request a catalog?
We currently do not offer a printed catalog. Our product selection changes daily. You can find our entire product catalog online at www.swimmersMall.com.
What is my size?
Please refer to our sizing charts for detailed information about manufacturer sizing guidelines.
What is a "Grab Bag" suit?
Our special "grab bag" deals are nothing but new, first quality suits at unbeatable savings. You pick the size and we pick the color, and the more you buy the better the price! We are sorry, but due to limitations in availability, we cannot guarantee a specific style, material, or color. Grab bags are not eligible for refunds.
The color/size is am looking for is not an available selection.
Our availability is limited to stock on hand, and everything that you see online is currently in stock and ready to ship. If a color/size/product is not listed then we are temporarily out of stock; we recommend checking back within two weeks, as we receive new shipments frequently.
I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Do you accept Purchase Orders?
No. We currently accept credit card orders only.
I need a copy of my receipt/invoice.
Log in to your account and click the "My Account / Order Status" link at the top right hand side of our site to view past orders and print invoices.
When will my credit appear on my account?
Credits usually take a maximum of 5-7 business days to post from the time we receive your item(s), but this is dependent upon your bank’s policy. Check with your financial institution for accurate information regarding their holding times.).
When will my credit card be charged?
Your credit card will be charged when your order is placed.
Why was my order returned to your facility?
In cases of a package being deemed undeliverable by the courier, the parcel will be redirected to the original shipper. This usually occurs due to an address error, such as listing a P.O. Box for a Next Day Air order or inputting an incorrect zip code. |
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